Frequently Asked Questions (FAQ)
Q: Which games are included with my Gaucho Pass?
A: Your Gaucho Pass includes all 2019-20 Gaucho regular-season home games for the month purchased.
Q: Does my Gaucho Pass give me an assigned seat?
A: The Gaucho Pass grants you access to all general admission seating and does not include a reserved seat. Your Gaucho Pass does not guarantee access to the venue, and all games are subject to sell-outs/capacity limitations.
Q: How do I access my Gaucho Pass for entry to the venue?
A: Each Gaucho Pass holder will be given a wallet-size card with a unique barcode to scan into the venue.
Q: Where do Gaucho Pass holders enter the venue?
A: Gaucho Pass holders can enter the venue via any main gate.
Q: Can I upgrade my Gaucho Pass to a specific seat?
A: Subject to availability, seat upgrades will be offered for an additional fee. Contact the UCSB Athletics Ticket Office M-F (9 am - 4 pm) to arrange an upgrade.
Q: How do I renew my Gaucho Pass for the next month?
A: The Gaucho Pass auto-renews each month to the card you used at the time of purchase throughout the 2019-20 regular season. You will be charged $30 on the 3rd Monday of each month through May 2020. Charges will be processed as follows:
At the time of purchase - November Pass
November 18 - December Pass
December 16 - January Pass
January 20 - February Pass
February 17 - March Pass
March 16 - April Pass
April 20 - May Pass
May 18 - June Pass
Q: How do I cancel my Gaucho Pass?
A: You may opt-out of your monthly subscription of the Gaucho Pass by emailing email@example.com by the following dates for the cancellation to take effect on the last day of that month:
Cancel December Pass by November 15
Cancel January Pass by December 13
Cancel February Pass by January 17
Cancel March Pass by February 14
Cancel April Pass by March 13
Cancel May Pass by April 17
Cancel June Pass by May 15
Any cancellation request made after the date above will be effective on the last day of the next calendar month. Note: After cancellation, your Gaucho Pass will be filled by a fan on the waitlist. To repurchase the Gaucho Pass, you will need to register for the waitlist. Passes are subject to availability.
Q: Is the Gaucho Pass refundable?
A: The Gaucho Pass is non-refundable.
Q: Can I sell my Gaucho Pass for games that I do not attend?
A: The Gaucho Pass is non-transferable. Resale of tickets is strictly prohibited
Q: Can I share my Gaucho Pass with someone else?
A: The Gaucho Pass is non-transferable and must be carried by the person who purchased the pass.
Q: Will I get the giveaways associated with the games included in my Gaucho Pass?
A: Gaucho Pass holders are eligible to receive the giveaways associated with the games included in their pass (while supplies last).
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